Comp: $90K-$130K+ and bonus
Position Summary:
We are seeking a highly motivated and experienced Branch Manager to oversee the operations and growth of a residential and commercial restoration business. This includes the management of Fire, Mold, Sewage and Water damage. The ideal candidate will be entrepreneurial in nature, with a strong understanding of profit and loss management, sales strategy, and operations oversight. You will build a team to ensure the successful execution of projects, meet customer expectations, and drive business profitability.
Key Responsibilities:
Operational Management:
- Oversee day-to-day operations of the branch, ensuring the effective and efficient delivery of services (waterproofing, sealing, concrete operations).
- Supervise and manage the branch staff, including project managers, field technicians, sales representatives, and administrative personnel.
- Ensure projects are completed on time, within budget, and to the highest quality standards.
- Implement and monitor operational procedures, safety standards, and quality control measures.
- Ensure compliance with industry regulations, safety protocols, and company policies.
Sales & Business Development:
- Develop and execute strategies for acquiring new residential and commercial clients in the restoration (fire, mold, water, sewar damage) sectors.
- Identify and pursue opportunities for expanding services within existing accounts.
- Build and maintain strong customer relationships through regular communication and exceptional customer service.
- Actively engage in the bidding and proposal process, ensuring competitive pricing while maintaining profitability.
- Collaborate with marketing teams to develop promotional campaigns to increase branch visibility and drive sales.
Profit & Loss Management:
- Manage the branch’s P&L by controlling costs, maximizing revenue, and ensuring overall profitability.
- Review and analyze financial performance, identifying areas for cost reduction and revenue enhancement.
- Monitor key performance indicators (KPIs) to evaluate branch performance and implement improvements.
- Develop budgets, financial forecasts, and ensure adherence to financial targets.
Leadership & Team Development:
- Provide leadership, mentorship, and guidance to the branch team, fostering a collaborative and performance-driven work culture.
- Conduct performance reviews, set clear objectives, and provide training opportunities for team members.
- Resolve conflicts and address any issues that may arise within the branch.
- Promote a positive, professional working environment focused on growth and innovation.
Strategic Planning & Growth:
- Work with senior management to set goals and objectives for branch growth, market share expansion, and long-term sustainability.
- Evaluate industry trends and market conditions to ensure the branch is adapting and innovating.
- Identify opportunities for operational efficiencies and process improvements to enhance customer satisfaction and profitability.
Qualifications:
- Proven experience as a Branch Manager, Operations Manager, or similar role in the residential and commercial restoration or construction industry (must have fire, water and mold experience).
- Strong entrepreneurial mindset with a proven ability to drive sales, develop client relationships, and manage P&L.
- Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Strong leadership and team-building skills.
- In-depth knowledge of industry standards, safety regulations, and construction best practices.
- Excellent communication, negotiation, and problem-solving skills.
- Proficient in using project management software, CRM systems, and MS Office Suite.
- A bachelor’s degree in business management, construction management, or a related field is preferred.
