Location: Western Philadelphia Suburbs/Main Line Area
Compensation: $70K-$90K
Onsite Monday-Friday
We are seeking a highly organized, enthusiastic Office/Operations Manager to be the “heartbeat” of our client’s business. You will lead, train, and support the team by managing daily office operations and customer communication. The ideal candidate is detail-oriented and comfortable in a fast-paced, changing environment. This position requires strong leadership, hands-on problem solving, and a proven track record of success in operational management.
Overview of Key Duties & Responsibilities
- Collaborate with senior leadership to support and execute the company’s operational strategy, ensuring alignment with organizational goals and objectives.
- Drive operational initiatives that support business growth, scalability, and sustainability.
- Provide day-to-day leadership on administrative/operational and client issues.
- Establish clear goals, performance metrics, and key performance indicators (KPIs) to drive accountability and performance excellence.
- Analyze & evaluate existing operational processes and systems to identify areas for improvement.
- Develop and implement strategies to streamline workflows, reduce waste, and enhance productivity.
- Leverage technology and automation to drive efficiency gains and cost savings across the organization.
- Collaborate with the Accounting leader to ensure accurate and timely production of invoices as well as collections and customer communications.
- Manage the smooth running of the office including ordering of supplies.
- Exposure to and understanding of social media marketing.
Overview of Desired Skills & Qualifications
- Experience: 5+ years of experience in an administrative or office management role (experience in construction, landscaping, or home services is a major plus).
- High proficiency in QuickBooks Online, Microsoft Office Suite (Word, Excel, Outlook), and CRM software.
- Exceptional verbal and written communication skills with a customer-first mindset.
- Excellent time management and ability to prioritize tasks in a fast-paced environment.
- Ability to supervise, train, and hold team members accountable.
- Passion for the outdoors.
- Experience in evaluating processes/procedures and implementing improvements.
- Adept at communicating (verbal and written) with customers and employees.
- Experience with social media marketing for local services.
