We have partnered with a best-in-class privately held organization based in the Western Suburbs of Philadelphia to recruit an experienced and dynamic Chief Operating Officer (COO). The successful candidate will drive operational excellence across all aspects of the business. The COO will play a critical role in executing our client’s strategic vision, optimizing operational processes, and maximizing efficiency and productivity. This position requires strong leadership, strategic thinking, and a proven track record of success in operational management.
Overview of Duties/Responsibilities:
- Strategic Planning and Execution:
- Collaborate with the CEO and senior leadership team to develop and execute the company’s strategic plan, ensuring alignment with organizational goals and objectives.
- Drive operational initiatives that support business growth, scalability, and sustainability.
- Operational Leadership:
- Provide leadership and direction to all operational functions, including but not limited to production, supply chain, logistics, quality assurance, and facilities management.
- Establish and communicate clear goals, performance metrics, and key performance indicators (KPIs) to drive accountability and performance excellence.
- Foster a culture of continuous improvement, innovation, operational readiness and efficiency throughout the organization.
- Process Optimization and Efficiency:
- Analyze existing operational processes and systems to identify areas for improvement and optimization.
- Develop and implement strategies to streamline workflows, reduce waste, and enhance productivity.
- Leverage technology and automation to drive efficiency gains and cost savings across the organization.
- Cross-Functional Collaboration:
- Collaborate closely with other functional areas, including finance, sales, marketing, and human resources, to ensure alignment and integration of operational activities with overall business objectives.
- Facilitate effective communication and collaboration between departments to drive cross-functional initiatives and resolve operational issues.
- Ensure compliance with all relevant laws, regulations, and industry standards governing the company’s operations.
- Establish and maintain effective internal controls and procedures to safeguard company assets and mitigate financial and operational risks.
- Talent Development and Team Building:
- Recruit, develop, and retain top talent within the operations team, fostering a culture of high performance, accountability, and professional growth.
- Provide coaching, mentoring, and training to build a strong and capable operations team.
- Encourage collaboration, teamwork, and knowledge sharing to enhance collective capabilities and drive organizational success.
Overview of Desired Skills, Qualifications and Experience:
- Proven track record of success in a senior operational leadership role, preferably within a fast-paced and dynamic higher-end customer service environment.
- Strong leadership and management skills, with the ability to inspire and motivate teams to achieve excellence.
- Excellent strategic thinking, problem-solving, and decision-making abilities.
- Demonstrated experience in process optimization, change management, and continuous improvement methodologies (e.g., Lean, Six Sigma).
- Solid understanding of financial management principles and experience managing budgets and financial performance.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to thrive in a high-pressure, results-oriented environment and effectively manage competing priorities.
- Proficiency in QuickBooks, MS Office and other relevant software applications.
Overview of Benefits
- Medical Paid 100%, dental and vision coverage 100%
- Supplemental policies (Life insurance, accident insurance and short-term disability)
- Generous PTO policy
- 401k (w/ match)
