Comp: $50K-$60K based upon experience
Schedule: Monday-Friday 7:00 AM – 4:00 PM On-Site
Company Overview:
The organization is a merchant wholesaler of paper that provides storage, handling, and shipping services for bales, rolls, and skids/pallets of paper used in various industrial applications, including recycling. The company supports customers through efficient logistics coordination, reliable shipment management, and strong relationships with carriers and suppliers to ensure smooth supply chain operations.
The Logistics Customer Service Coordinator plays a key role in managing customer accounts and shipment activity. This position is responsible for scheduling shipments, tracking deliveries, coordinating with carriers, resolving logistics issues, and providing timely updates to customers. The role requires strong communication, organization, and attention to detail to ensure accurate order entry and smooth transportation processes.
Key Responsibilities:
- Customer & Supplier Communication: Respond to phone, email, and other inquiries from customers and suppliers regarding bookings, shipment status, and general account support.
- Order Scheduling & Management: Schedule customer orders, verify freight details for accuracy, and enter shipment data into the system in a timely and accurate manner.
- Shipment Coordination: Work closely with sales, carriers, customers, suppliers, and plant management to schedule pickups and deliveries.
- Shipment Tracking & Updates: Monitor shipments in transit, track key milestones, and provide proactive updates to customers regarding delivery status.
- Problem Resolution: Investigate and resolve shipment delays, discrepancies, or customer concerns quickly and effectively.
- Shipping Documentation: Prepare and manage bills of lading, commercial invoices, receiving records, ERP entries, and other required shipping documentation.
- Reporting & Data Management: Generate reports for management including inventory on hand reports, traffic reports, and loading reports.
- Account Support: Manage existing plant and brokerage accounts, maintaining strong relationships while supporting customer shipping needs.
Qualifications:
- Bachelor’s degree preferred
- Strong communication skills with the ability to interact professionally with customers, carriers, and internal teams.
- Excellent problem-solving ability and the capacity to remain organized in a fast-paced logistics environment.
- High attention to detail, particularly when handling data entry, shipment information, and documentation.
- Strong organizational and time management skills with the ability to handle multiple shipments and deadlines simultaneously.
- Comfortable working with customer service or logistics management systems; experience with ERP platforms is preferred.
- Familiarity with CieTrade software is a plus.
- Customer-focused mindset with a proactive approach to service and relationship management.
