We are seeking an accomplished Senior Operations Manager to provide strategic and operational leadership for our Insurance Premium Finance division. This executive-level role is responsible for driving operational performance, financial integrity, regulatory compliance, and continuous process improvement while leading a high-performing operations team.
The ideal candidate is a collaborative leader with deep Property & Casualty (P&C) insurance expertise, strong financial acumen, and a proven ability to optimize operations, develop talent, and deliver exceptional service to both internal and external customers.
Key Responsibilities
Operational Leadership
- Lead and manage all operational functions within the Insurance Premium Finance division to ensure safe, efficient, compliant, and profitable operations.
- Oversee accounting and operational processes, ensuring accuracy, efficiency, and strong financial controls.
- Monitor daily workflow and production to ensure service levels, quality standards, and deadlines are consistently achieved.
- Establish and monitor key performance indicators (KPIs) to improve productivity, operational efficiency, and expense management.
- Identify opportunities to streamline processes, reduce operating losses, and enhance overall performance.
Financial & Compliance Management
- Ensure compliance with all applicable banking regulations, insurance regulations, internal policies, and risk management standards.
- Maintain strong operational controls and ensure adherence to established procedures.
- Oversee departmental budgets, control expenses, and support the division’s profitability goals.
- Prepare executive management reports highlighting operational performance, productivity metrics, staffing efficiency, and departmental results.
Leadership & Talent Development
- Recruit, develop, mentor, and retain a high-performing operations team.
- Establish departmental and individual performance goals with measurable outcomes.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Resolve complex operational issues while providing guidance and support to management and staff.
Strategic Partnership
- Manage and strengthen relationships with key vendors and external business partners.
- Stay current on industry trends, regulatory developments, and best practices affecting the premium finance and banking industries.
- Partner with executive leadership on strategic initiatives and operational improvements.
- Perform additional responsibilities as assigned by the Bank President.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; equivalent professional experience will be considered. MBA preferred.
- Minimum of 15 years of Property & Casualty (P&C) insurance experience, including at least 5 years in an operations leadership or management role.
- Comprehensive knowledge of insurance operations, banking regulations, compliance requirements, and operational risk management.
- Strong accounting and financial management experience.
- Demonstrated success leading operations teams, improving processes, and driving measurable business results.
- Experience with business software systems and operational technology platforms.
- Outstanding leadership, communication, coaching, and team-building skills.
- Proven ability to balance strategic priorities with hands-on operational execution.
- Strong commitment to delivering exceptional service and operational support to both internal and external customers.
What Success Looks Like
The successful candidate will:
- Build and lead a highly engaged, high-performing operations team.
- Improve operational efficiency through measurable process improvements and performance metrics.
- Maintain the highest standards of regulatory compliance and financial integrity.
- Deliver accurate, timely reporting that supports executive decision-making.
- Drive operational excellence while supporting the organization’s long-term growth and profitability.
